Home 04

Pickup & Delivery Services – Laundro Central

1. Scope of Transport Service

Laundro Central provides pickup and delivery services as a convenience to customers. Our responsibility during transport is limited to the safe handling and transfer of items between the customer location and our processing facility, subject to the terms outlined below.

2. Service Areas & Eligibility

4-Hour Express Pickup Coverage

• 4-hour express pickup services are available only within Colombo 02, 03, 04, 05, 06, and 07.
• Orders placed outside these zones are not eligible for 4-hour pickup and will be processed under applicable standard or 24-hour services.

1-Hour Express Service

• 1-hour express service is strictly available for on-site visits only.
• Pickup and delivery are not offered under the 1-hour service category.

3. Pickup Cut-Off Times

4-Hour Service Cut-Off

• The pickup cut-off time for 4-hour express service is 3:00 PM.
• Any 4-hour service booking placed after 3:00 PM will be:
  • Processed as received the next working day
  • Delivered the following morning, subject to operational scheduling

4. Operating Days & Service Continuity

• Laundro Central operates Monday to Saturday.
• Orders placed under 24-hour service on Saturdays will be:
  • Processed on the next working day
  • Delivered on Monday

We do not operate on Sundays or public holidays unless explicitly announced.

5. Pickup & Delivery Timings

• All pickup and delivery times are estimated time windows, not fixed arrival times.
• Express service timelines begin only after garments are received and logged at our facility, not from the pickup request time.
• Delays caused by traffic, weather, road closures, access restrictions, or force majeure events may affect delivery schedules.

6. Customer Availability & Driver Waiting Policy

• Customers must be ready to hand over or receive items at the agreed time.
• As Laundro Central is an express-focused operation, our drivers will wait a maximum of 10 minutes at any pickup or delivery location.
• If unattended beyond 10 minutes:
  • The trip will be marked as attempted
  • Pickup or delivery will be rescheduled
  • Additional transport charges may apply

7. Access Restrictions & Failed Attempts

If our rider is unable to complete pickup or delivery due to:

• Customer unavailability
• Incorrect address details
• Restricted building access
• Security delays or refusal of entry

the visit will be considered a failed attempt, and rescheduling will be subject to operational availability and additional charges.

8. Handover Responsibility

Items are considered successfully delivered once handed over to:

• The customer
• A family member
• A building security desk or reception (where permitted by the customer)

Laundro Central is not responsible for items after delivery acknowledgment.

9. Packaging & Item Condition During Transport

• Garments are transported using industry-standard protective packaging.
• Minor creasing during transport is normal.
• Laundro Central is not liable for issues arising from:
  • Pre-existing damage or fabric weakness
  • Items left inside pockets
  • Undeclared accessories, ornaments, or detachable parts

10. High-Value & Restricted Items

• High-value garments (designer wear, bridal wear, luxury items) must be declared at booking.
• Undeclared valuables are transported at the customer's own risk.
• Cash, jewelry, documents, or personal valuables must not be placed in laundry bags. Laundro Central accepts no liability for such items.

11. Express Service Disclaimer

• Express services are prioritized but remain subject to operational feasibility.
• In rare cases where express timelines cannot be met due to transport or operational constraints, customers will be informed promptly.
• Transport delays alone do not constitute grounds for refunds unless approved by management.

12. Transport Charges & Invoice Threshold

Invoices below LKR 1,500 are subject to a transport charge, calculated based on the pickup and delivery location. Transport charges, where applicable, will be communicated in advance or reflected on the final invoice. Invoices meeting or exceeding the minimum threshold may qualify for complimentary transport, subject to service category and location.

13. Acceptance of Terms

By booking a pickup, delivery, or on-site service with Laundro Central, customers acknowledge and agree to all transport terms and guidelines stated above.